Using Cervya
How often should I use it?
One 15-minute session a day is the sweet spot — most customers make it their end-of-workday ritual. The session runs itself and switches off automatically. It’s designed for daily use; more than two sessions a day isn’t better.
What do the modes and settings do?
Cervya combines three therapies: EMS pulse stimulation through the two metal pads at the nape (3 modes, 6 intensity levels), constant-temperature heat (40–42°C — warm, never scalding), and the wedge’s gentle cervical traction. The wireless remote adjusts everything without reaching behind your head. Full instructions are in the box.
Is the massage intense? I’m sensitive.
Start at level 1. Honest answer: the EMS pulses feel unusual for the first minute — a light tapping or tingling — and most people stop noticing once the muscles start releasing. If you’re sensitive, stay on the lowest setting; it works at every level.
Is it safe for me?
Cervya is designed for everyday, posture-related muscle tension. Do not use EMS devices if you have a pacemaker or any implanted electronic device, are pregnant, or have a diagnosed cervical spine condition — and if you have any medical condition, check with your healthcare provider first. Never use it while sleeping, standing, or driving.
Does it fit every neck?
Yes — the contoured wedge (saddle between two wings) positions any adult neck automatically. No straps, no sizing.
How long does the battery last?
About 3 hours of use per charge — roughly 12 sessions — and it recharges by USB-C in about an hour. It’s fully cordless in use; don’t use it while charging.
When will I feel a difference?
Many users feel their neck loosen during the first session. The bigger changes customers report — fewer tension headaches, easier evenings — come with consistent daily use over 2–4 weeks.*
Orders & Shipping
How much is shipping, and how long does it take?
Shipping is free on every order. Orders are processed within 1–2 business days and typically arrive within 14 days in the US and Canada.
How do I track my order?
You’ll get a confirmation email right after ordering, then a shipping email with your tracking number once your package is on its way. Full details on the
Track My Order page.
What’s your return policy?
A
30-day money-back guarantee: use Cervya daily for up to a month, and if your neck doesn’t feel noticeably looser, contact us for a full refund. Details in our
refund policy.
I have another question.
Write to us via the
contact page — a real person answers within 24 hours on business days.
* Results vary from person to person. Cervya supports everyday, posture-related muscle tension and is not intended to diagnose, treat, cure, or prevent any medical condition.