Refund policy

CERVYA 30-DAY MONEY-BACK GUARANTEE

 

We stand behind Cervya with a simple promise: use it daily for up to 30 days, and if your neck does not feel noticeably looser, we will refund every cent of the purchase price.

 

HOW IT WORKS

Contact us within 30 days of delivery through cervya.net/pages/contact (or by replying to your order confirmation email) with your order number and a short note on why it was not for you. We will confirm the return address within 24 hours on business days. Once the item is on its way back to us, we issue a full refund to your original payment method, typically appearing within 5 to 10 business days after approval.

 

CONDITIONS

The 30-day window starts on the day your order is delivered. Please return the product complete: pillow, wireless remote, and charging cable. Return shipping is paid by the customer, unless the item arrived damaged or defective. The digital Neck Reset guide is included free with every order and does not affect your refund in any way.

 

DAMAGED OR DEFECTIVE ITEMS

If your Cervya arrives damaged or stops working within the guarantee period, contact us with a photo or short video within 7 days of noticing the issue. We will replace it or refund you in full, and in most cases no return shipment is required.

 

LATE OR MISSING REFUNDS

Refunds can take a few days to appear depending on your bank or card issuer. If more than 10 business days have passed since your refund was approved and nothing has arrived, contact us and we will track it down.

 

QUESTIONS

Write to us any time at cervya.net/pages/contact. A real person answers within 24 hours on business days.